Terms & Conditions

 

Payment and Deposit

  1. No VAT is included or add to any bookings made with The Britannia Chauffeurs LTD.
  2. Our payment terms for regular bookings are: All payments are due in full before any bookings.
  3. For wedding and prom bookings 25% deposit with the remaining balance due 14 days prior to the booking.
  4. Any deviations to the original booking price, such as additional waiting time, extra hours, car parking, additional stops and address changes will automatically be charged from the credit card that you provided upon booking.
  5. The charge on your credit card statement will be shown as The Britannia Chauffeurs Ltd.

Cancellation and Refund Policy

Cars

  1. If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
  2. If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
  3. If a wedding booking is cancelled within 1 month from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.
  4. If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
  5. If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

Minibus and Coaches

  1. If a booking is cancelled by the Customer within 48-72 hours from the start of the period of hire, 25% of all monies paid will be non-refundable.
  2. If a booking is cancelled by the Customer within 24-48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
  3. If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
  4. If a wedding booking is cancelled within 1 month from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.
  5. If a booking is cancelled by the Customer for major sporting events such as Wimbledon and Ascot, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
  6. If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

Terms and Conditions

  1. Britannia Chauffeurs request a minimum of 48 hours notice for any online bookings. Please email if needed within 48 hours of a intended booking.
  2. If you would like to book a car with less than 12 hours notice – Please call our help-line: +44 (0)20 8040 9479.
  3. Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outwith our control.
  4. No weddings or prom bookings can be made via our online booking form. These must be made via email ONLY. 
  5. We hold the rights to cancel any booking upto 48 hours before the time of travel.
  6. The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
  7. Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
  8. We may provide subcontracted vehicles occasionally.
  9. By supplying your email address you permit Britannia Chauffeurs to contact you via email, in return we promise never to supply your email to any third party.
  10. We reserve the right to change your vehicle or chauffeur at any time if necessary.
  11. Every effort will be made by The Britannia Chauffeurs Ltd to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
  12. Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
  13. The Britannia Chauffeurs Ltd’s vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Britannia Chauffeurs Ltd shall not be held responsible/liable for any loss/damage to such property.
  14. The Britannia Chauffeurs will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
  15. The Britannia Chauffeurs Ltd and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
  16. The Britannia Chauffeurs maintains a strict non-smoking policy in all its vehicles.
  17. Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve. On Christmas Day, Boxing Day and New Year’s Day there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 25% surcharge.
  18. Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.

Cookies and Privacy

By using www.brittaniachauffeurs.co.uk you agree to our use of cookies.

 

Information Collection and Use
Britannia Chauffeurs are the sole owner of the information collected on this website. We will not sell, share, or rent this information to others. Britannia Chauffeur’s only collects information collected on our contact page.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
We do not ask for sensitive information such as credit card numbers online. We do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, billing or customer services) are granted access to personally identifiable information.

Supplementation of Information
The Britannia Chauffeur’s does not share any information we receive from this website with any third-party sources.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on this page, so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. We will use information in accordance with the privacy policy under which the information was collected.

 

Data Protection Policy

We will use your personal details to provide you with our services, for administration, and to ensure that the content and quality of services we offer are tailored to your needs and preferences. We may need to share your personal details with service providers.

We will keep your information for a reasonable period. We may also disclose personal data to comply with a legal or regulatory obligation.

We adhere to the following eight principles of the Data Protection Act to make sure that any information we hold is:
• Used fairly and lawfully
• Used for limited, specifically stated purposes
• Used in a way that is adequate, relevant and not excessive
• accurate
• Kept for no longer than is absolutely necessary
• Handled according to people’s data protection rights
• Kept safe and secure
• Not transferred outside the European Economic Area without adequate protection

 
 

Servicing the whole of the United Kingdom